Honestly, It Changed My Life

My company had identified me as an important emerging leader. Before the certificate program, I really didn’t have much expectation. I thought it would be like a Tough Stuff 2.0 and focus on emotional intelligence training. But I got WAY more than that…

I learned to move on from the past. Plus, I learned that other people have their own stories that informs their own way of being. I know we all know this, but by listening to each person’s family of origin story, it hit me in a way that changed my day to day experiences. Each person had a unique story. After that I could connect the dots with the person and our day-to-day interactions.

I don’t’ think I’ve ever been great at stating my wants. The program helped me take hold of this ability in a way that’s made a difference. I’ve learned how to express myself and honor my own feelings, at the same time. Everyone has them; its more about how and when to express them.

I have a high-pressure job; I’m in school full time and have four children. If it wasn’t for the LIOS training, I would be way more reactive than I am. I’ve been able to set boundaries, be more patient, and avoid slipping into fight or flight mode.

For example, at the plant we have a new customer in a new business category than our previous clients. This means the quality specs are different and new. I’m the only person in my area with automotive experience. I’ve had to lean heavily on getting my voice out, under very tense conditions and stating my wants with other departments. I believe my actions have helped to successfully get this new customer off the ground. We are finally hiring a quality engineer and cross-functional departments are finally taking responsibility for their own related tasks. 

Previously, my experience was different. I would verbalize what I had wanted over and over, and get nowhere. After LIOS training, it got clear. I simply said, “I want Elkhart to be treated as a supplier.” The plant manager heard and supported me. There was a lot of pressure to be “one company,” but when I presented the business case with my new found voice, things changed. 

I’ve also upped my confidence. I’ve realized my voice matters. I’m able to have a better relationship with co-workers and listen better. I have more empathy for others’ day to day lives. I’m judging less and thinking sharply with an improvement mindset. I can take a step back, with more patience, and work through more issues without feeling attacked. 

Our cohort still stays in touch. You can sense when someone is having a bad day, for example you can see someone and say, “Hey that’s that face you had in T-group. What’s going on?” It’s like we studied each other for a year. 

I already had a certificate in management and leadership, but it did not really go into how to use specific theories and apply them day to day work. LIOS teaches EQ, diversity, and leadership in a way that really makes a difference. 

It’s really life changing. 

~ Veronica Spaulding, Bonnell Quality Supervisor. Tough Stuff and Certificate Program 2023 - 24